how it works

unpckd - how it works - order, receive & return, store, use, repeat

unpckd how it works: order your groceries

1. order your groceries 

you choose refill items and sustainable goods you need

rather than single-use bags we supply your groceries in reusable returnable containers (cotton bags, tins and glass bottles or jars)

no deposit fees per container, no fees to join the unpckd community & enjoy this easy zero-waste experience

we operate on the basis that our customers will return our reusable containers to us or purchase unreturned containers from us.

 Unpckd electric delivery van

2. book your delivery

we deliver weekly or fortnightly with morning or evening slots (check for your area)

you select from available delivery days and time-slots

minimum order is just £20 and delivery costs £2.50

 unpckd how it works: use and enjoy

3. decant & enjoy

you receive your delivery in a doorstep box with refills in returnable containers

you decant from our delivery containers to your own storage containers & into your cupboards

then you use and enjoy!

 unpckd how it works: return and repeat

4. return & repeat

we send you a helpful weekly email reminder so you don’t have to remember 

we can also send you SMS reminders on day of order cut-offs

save time ordering by creating a favourite / regular shopping list or use the reorder on your account page

leave your empties out for collection (no need to wash)

we collect empties in doorstep box swapping for full ones


what our customers say

"We have noticed a real difference with our waste, especially because the items provided are usually sold in plastic packaging that isn't recyclable."

Kim, Hitchin

"Love that I can bulk buy pantry products with no plastic wrapping"

Emma, Cambridge

"I save a lot of waste by buying cereals and pasta at Unpckd, which are essentials we couldn't otherwise source waste free."

Anni, Hitchin

"I’m so delighted I found unpckd. I’d been desperate to stop buying packaged groceries and you’ve revolutionised my shopping’ve allowed me to expand my refills to products I never imagined I’d be able to get. "

Helen, Cambridge