FAQs - HOW IT WORKS (CLICK & COLLECT)

What is unpckd?

we are an online store with 'milkman-style' local delivery service for dry & liquid refill goods as well as sustainable alternatives for disposable household items. our pop-up stores act as delivery collection points to reach more customers and divert more waste.

How does it work?

it's a 'milkman-style' service for refills

> we bring refills to your chosen collection point
> you bring bag to collect order & take home
> you decant & use your refills
> you store empties & reorder refills as needed
> we bring refills to your chosen collection point & collect your empties
> use, refill & repeat :)

Do I need to buy containers or can I use my own?

refill containers

for your first order of dry goods
> we deliver in returnable bags, jars, bottles & tins
> if you need food containers, you can add a range of glass jars to your order to decant refills into at home

for liquid refills
> either use from our bottles/tins and return next delivery (yogurt, honey, biscuits)
> decant from our glass into your own bottles (cleaning products)
> let us know if you have your own cleaning product bottles you want to refill :)

Can you walk me through it step-by-step?

1. choose refill items

current range: cereal / toppings / sncks / pasta / rice / grains / cleaning

(N.B. fresh refills: yogurt / juice / mylk are not currently available)

2. choose preferred collection point & time-slot

unpckd Hitchin: Tuesday, Wednesday, Thursday 7.00pm - 9.00pm

unpckd Cambridge: Fridays 8.30am - 4.00pm

3. join unpckd ecosystem @ £10

one-off fee for use of refill containers & doorstep box

4. collect refill delivery

in returnable cotton bags (dry refills), glass bottles (juices, mylks, cleaning liquids), glass jars (yogurt, honey), tins (biscuits, cleaning products, sustainable household goods)

5. decant refills from bags / bottles into your own containers in your own time

keep the empty unpckd returnable containers, ready return / swap on next order collection

6. order more refills as needed

order reminder sent out in advance of weekly pop-up, no obligation

7. collect refills from collection point

swap empty refill containers for full ones

8. notice reduction in waste...

the more you refill, the more the habit builds...

Do you have a physical store?

we are an online store only, with pop-up stores to act as delivery collection points

How do I order?

online at unpckd.com

Is there a minimum order for collection?

No - collection is free

Where are the collection points?

unpckd Hitchin: 18 West Hill, Hitchin, SG5 2HZ

unpckd Cambridge: Sook@CB2, 5-7 Norfolk Street, CB1 2LD

When can I collect?

unpckd Hitchin: Tuesday, Wednesday, Thursday 7.00pm - 9.00pm

unpckd Cambridge: Fridays 8.30am - 4.00pm

Where do I choose collection day and time?

You are asked to choose either delivery or collection as well as time slot on your delivery order page ahead of checkout

Can I buy refill containers from unpckd?

glass storage jars & bottles (with or without pump sprays) as well as aluminium pump bottles are available to buy with any order

Can I bring use my own containers for refills?

you are welcome to bring in empty containers for us to fill with your refills - you just need to remember to bring them to the collection point in advance of collection day. (i.e. if collecting from unpckd Cambridge pop-up, bring containers the Friday before collecting the following Friday)

Do I have to order every week?

you only order when you need more refills so you can skip a delivery, we'll keep sending order reminders and will be in touch if you haven't ordered for a while to see if you want to continue

What is the unpckd joining fee?

the upfront fee of £10 is to join the unpckd circular reuse ecosystem, which covers use of the doorstep box, returnable refill bags, bottles, jars & tins as well as access to the ever-growing unpckd refill ecosystem (returnable to unpckd when you stop refilling with unpckd; charges for lost / damaged containers apply)

What are the refill quantities?

refill are sold by volume and vary depending on product (calculated refill amount based on recommended serving size per person for 4 person household and estimated servings per fortnight)