FAQs - HOW IT WORKS
What is unpckd?
we are a 'milkman-style' local delivery service for dry & liquid refill goods as well as sustainable alternatives for disposable household items.
How does it work?
it's a 'milkman-style' service for refills
> we deliver & leave (with empties)
> you decant & use your refills
> you store empties & reorder refills as needed
> we deliver & collect your empties
> refill & repeat :)
Do I need to buy containers or can I use my own?
for your first order of dry goods
> if you have your own food containers, we'll deliver in returnable bags
> if you need food containers, you can add a range of glass jars to your order to decant bagged refills into
for liquid refills
> either use from our bottles/tins and return next delivery (yogurt, honey, biscuits)
> decant from our glass into your own bottles (cleaning products)
> let us know if you have your own cleaning product bottles you want to refill :)
Can you walk me through it step-by-step?
1. choose refill items
current range: cereal / toppings / juice / mylk / sncks / pasta / rice / grains / cleaning
2. choose preferred delivery time-slot
delivery days are Sunday/Monday to SG4/SG5/SG6/SG16 only*
3. join unpckd ecosystem @ £10
one-off fee for use of refill containers & doorstep box
4. receive refill delivery
in returnable cotton bags (dry refills), glass bottles (juices, mylks, cleaning liquids), glass jars (yogurt, honey), tins (biscuits, cleaning products, sustainable household goods)
5. decant refills from bags / bottles into your own containers in your own time
keep the empty unpckd returnable containers into the delivery box, ready for pickup next delivery
6. order more refills as needed
order reminder sent out in advance of fortnightly deliveries, no obligation
7. receive refills in doorstep box
swap empty refill containers for full ones
8. notice reduction in waste...
the more you refill, the more the habit builds...
Do you have a physical store?
no, we are an online store only
How do I order?
online at unpckd.com
Is there a minimum order?
Deliveries are free for orders >£10 - that's about 4 refills
Collection from unpckd HQ in SG5, central Hitchin, is free
Where do you deliver to?
Currently we deliver to doorsteps in & around Hitchin, Hertfordshire with SG4, SG5, SG6, SG16 postcodes.
However if you are very close by, get in touch & we'll try to reach you :)
if you are not in our current delivery area - we will do our very best to get to you soon & will keep you posted!
When do you deliver?
Currently we deliver fortnightly on Sunday and Monday evenings between 7pm - 9pm.
When can I collect from unpckd HQ?
Collection is available Tuesday, Wednesday and Thursday between 7pm - 9pm
Can I choose delivery / collection day and time?
Yes, you chose an available timeslot on your delivery order page ahead of checkout
Do I have to be in to receive a delivery?
no - in true 'milkman-style', you leave out your empties and we leave your delivery box on your doorstep
Can I buy refill containers from unpckd?
glass storage jars & bottles (with or without pump sprays) as well as aluminium pump bottles are available to buy with any order
Do I have to order every fortnight?
you only order when you need more refills so you can skip a delivery, we'll keep sending order reminders and will be in touch if you haven't ordered for a while to see if you want to continue
What is the unpckd joining fee?
the upfront fee of £10 is to join the unpckd circular reuse ecosystem, which covers use of the doorstep box, returnable refill bags, bottles, jars & tins as well as access to the ever-growing unpckd refill ecosystem (returnable to unpckd when you stop refilling with unpckd; charges for lost / damaged containers apply)
What are the refill quantities?
refill are sold by volume and vary depending on product (calculated refill amount based on recommended serving size per person for 4 person household and estimated servings per fortnight)