zero contact deliveries only / collections suspended
first and foremost, unpckd wishes you and yours well - hoping that you are able to remain healthy and positive.
we wanted to give you an update on how the current coronavirus pandemic is affecting unpckd; and what existing and special measures we have in place to protect our customers and our staff.
we currently still have access to supplies across the range and are able to restock weekly.
out of stock items are due to an increase in demand inbetween deliveries.
we will be adding 'Back in Stock' updates to the newsletter and order reminders.
business as usual for the time being for delivery to all locations.
as a doorstep delivery service, we are in a position to be able to implement zero contact deliveries and keep serving customers.
if you are happy to open the door for a delivery, we will use the 2m rule to keep safe by standing back and allowing you to collect the delivery box; and vice versa for us to collect empties.
as many customers already do, we can also operate without any contact - you leave your empties out on your doorstep at your designated delivery slot which we collect whilst leaving your doorstep box of refills for you to retrieve at your convenience - milkman-style.
deliveries will only be cancelled in the event of illness or self isolation in the unpckd delivery team - this will be communicated and orders refunded.
COLLECTIONS FROM UNPCKD HQ:
Suspended until further notice
adhering to processes in place to ensure all containers are washed/dried to effectively sterilise from any contaminants.
then handled with measures to avoid contact and contamination.
adhering to processes in place to avoid contact and contamination using protective clothing and gloves.
we welcome delivery orders from self-isolating households, since the unpckd delivery service is perfectly suited for 'no contact' grocery shopping.
we would ask that you identify your situation to us by adding a note to your order indicating that you are self-isolating - we then know just to knock and leave delivery on your doorstep.